Living items · Home office

Printer paper jam: remove sheets gently and follow the model display

Locate the jam, follow manufacturer instructions, disconnect power when reaching inside and avoid sharp tools.

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A paper-jam warning does not mean you should yank paper out the front. HP's OfficeJet guidance calls for checking the specific paper path, removing sheets with both hands and avoiding sharp tools. When reaching inside, follow the model's power-disconnection instructions; laser-printer fusers can be hot and should not be touched.

Your try-it-at-home checklist

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Read the exact model's error screen/manual to locate the jam in a tray, rear access door or document feeder.
Stop printing and follow the manual for shutting down or unplugging before internal access. Keep away from a hot laser fuser.
Open only user-accessible panels, hold an exposed sheet with both hands and pull it gently in the instructed direction.
Avoid tweezers, knives or other sharp objects. If paper tore, inspect reachable areas for visible scraps using a flashlight.
Close all covers securely and reload flat, supported paper without overfilling; adjust the guides to fit the stack.
Restart and test-print. If the jam persists or fragments are deep inside, seek service instead of disassembling the printer.

Your try-it-at-home checklist

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